Could we make a small update to this support doc? https://support.iheartjane.com/s/article/CCRS-Return-Transfer-Manifests-WA There seems to be a step missing. After steps 1-4 for Create a Return Manifest, retailers will want to click the CCRS CSV button which will download the CSV file that they need to manually upload to the LCB from their SAW (Secure Access Washington) account.