Tech Support Knowledgebase

Template to Copy and Paste: New or Existing Article? If New > what is the “Topic” this falls under and suggested article title If existing > link to existing article Brief description Is there any existing information/documentation? Internal docs, POSaBit versions, quick guides/run throughs Priority / Need by date Additional info SAMPLE: We need a new article in the POS KB > Products & Inventory > Manifests Suggested title of article We need a new article that outlines the Metrc error logs, what they mean, and how to solve for them We have existing documentation here: xyz This needs to be live before the Metrc functionality release date (Feb 29th) I can help write this article

We don't currently have an article for how to do a manifest transfer for METRC Here's the POSaBIT one https://posabit.zendesk.com/hc/en-us/articles/1500000117641-Inventory-Transfers-via-Metrc

We currently send partner this doc for setting up hardware - thought it might be nice to add to our help desk! https://docs.google.com/document/d/1XUvdeQpy4ijnxUR1kuIiFsv1tInI3JZPpitpljsbAd4/edit?usp=sharing

Within the Settings>POS section there are not articles speaking about the POS Customer Display Settings tab, Menu Feed tab, and Terminals tab and think it would be helpful for partners to see what those sections do.

Could we please create a support doc for how multi-store partners can create a new user that has merchant level access? Here's posabit's zendesk article for reference: https://posabit.zendesk.com/hc/en-us/articles/9464308523031-Merchant-Employee-Management-Overview Thank you!

Would love some resources we can share with partners to help walk them through our built in auditing features. Thank you! POSaBIT's zendesk article on audits: https://posabit.zendesk.com/hc/en-us/articles/6985557635735-Inventory-Audit-Overview Guide I created for scanner audits: https://docs.google.com/document/d/1gGRPSGgDmYgUE7pcEGDS7DJCaGGifyrrbDWofa4HhPc/edit?usp=sharing

We've been receiving more and more question about our 3rd party loyalty integration. It would be great to be able to send our partners links to some resources. Here's the info in POSaBIT's zendesk: https://posabit.zendesk.com/hc/en-us/articles/4403180345367-springbig-Integration-Overview